Refund Policy
 

At BestTrip, a concern of Best Travels Ltd., we strive to provide transparent and reliable travel services. Refund eligibility and processing are subject to the terms and conditions of airlines, hotels, embassies, tour operators, and other third-party service providers.

By purchasing any travel service through BestTrip, you acknowledge and agree to the following refund policy.

1. Air Ticket Refunds

  1. Air ticket refunds are governed by the fare rules and refund policies of the respective airline.
  2. Promotional, discounted, special fare, or non-refundable tickets may not be eligible for any refund.
  3. Airline cancellation penalties, administrative charges, and service fees may be deducted from the refundable amount.
  4. Refund amounts, if applicable, are determined solely by the airline.

2. Hotel Booking Refunds

  1. Hotel booking refunds are subject to the cancellation and refund policy of the respective hotel or accommodation provider.
  2. Some hotel reservations may be non-refundable or partially refundable.
  3. Cancellation charges may apply depending on the booking conditions and cancellation date.

3. Visa Service Refunds

  1. Visa processing fees, embassy fees, government fees, service charges, and consultation fees are strictly non-refundable once the application process has started.
  2. Visa approval or rejection is solely at the discretion of the respective embassy, consulate, or immigration authority.
  3. No refund will be provided for visa rejections, delays, or additional document requests by the embassy.

4. Hajj & Umrah Services

Umrah Services

All Umrah bookings are made based on confirmed visa issuance, airline reservations, hotel bookings, transportation arrangements, and supplier commitments. Therefore, Umrah packages are generally considered Non-Refundable after confirmation.

The following components are strictly non-refundable:

  • Umrah Visa Fee
  • Visa Processing Fee
  • Airline Ticket / Air Fare
  • Hotel Reservation Charges
  • Transportation Charges
  • Ground Service Charges
  • Supplier Charges and Related Expenses

As these services are purchased and confirmed in advance from third-party suppliers, cancellation or modification after confirmation may not be possible.

In limited circumstances, if any refund is available from suppliers, only unused meal/food charges and certain service charges may be considered for refund after deducting all applicable expenses, supplier penalties, banking charges, and administrative costs.

Hajj Services

Hajj bookings follow a different process from Umrah and are subject to the regulations of the Ministry of Religious Affairs, Hajj authorities, airlines, hotels, and other service providers.

Hajj Pre-Registration Fees

  • Hajj pre-registration fees are generally transferable towards future Hajj programs.
  • Pre-registration remains valid according to the applicable government regulations and policies.
  • Eligible pilgrims may use their pre-registration for future Hajj participation within the permitted validity period.

Hajj Final Registration

  • If a pilgrim is unable to travel after final registration, refund eligibility and name replacement options may be available subject to government regulations, airline rules, supplier policies, and applicable deadlines.
  • Any applicable deductions imposed by airlines, hotels, government authorities, or suppliers may apply.
  • Name changes or substitutions may be permitted where allowed by the relevant authorities and service providers.

Each Hajj case is reviewed individually based on the prevailing rules and regulations applicable at that time.

No Refund Situations

Refunds may not be available in the following situations:

  • No-show by the traveler.
  • Failure to travel after service utilization has commenced.
  • Violation of visa, immigration, airline, or government regulations.
  • Submission of incorrect or incomplete information by the traveler.
  • Services already utilized or consumed.

Final Decision

All refund requests are subject to review based on actual expenses incurred, supplier policies, airline regulations, government requirements, and contractual obligations.

BestTrip reserves the right to determine refund eligibility and applicable deductions on a case-by-case basis.

Important Notice

Umrah Visa Fees, Air Tickets, Hotel Reservations, Transportation Services, and Ground Handling Charges are generally Non-Refundable once confirmed.

For Hajj services, refund and name change options may be available subject to the prevailing rules and regulations of the relevant authorities and service providers.

5. Tour Package Refunds

Tour package cancellations may be subject to cancellation fees depending on the date of cancellation and supplier policies.

Certain package components such as flights, hotels, transport, attraction tickets, or special arrangements may be non-refundable.

Refund eligibility will be determined based on the terms of the respective service providers.

6. No-Show Policy

No refund shall be provided in the following situations:

Failure to appear for a flight, hotel check-in, tour, or other booked service.

Failure to use booked services within the specified travel period.

Missed departures due to personal reasons or incomplete travel documentation.

7. Refund Processing Time

Approved refunds are generally processed within 7 to 30 business days.

Processing time may vary depending on airlines, hotels, banks, payment gateways, embassies, or other service providers.

BestTrip shall not be responsible for delays caused by third-party providers or financial institutions.

8. Service Charges & Deductions

Administrative fees, processing charges, banking charges, supplier penalties, and other applicable costs may be deducted from the refundable amount.

Service fees charged by BestTrip for completed services are generally non-refundable.

9. Non-Refundable Situations

Refunds will generally not be available in the following circumstances:

Visa rejection due to applicant-related reasons.

Submission of incorrect or incomplete documents by the traveler.

Non-refundable airline tickets or hotel bookings.

Promotional or special discounted travel products.

No-show by the traveler.

Travel date expiry.

Failure to comply with airline, hotel, embassy, immigration, or government regulations.

10. Force Majeure

Refunds for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, political unrest, airline suspensions, or other force majeure events, shall be subject to the policies of the respective service providers.

11. Final Decision

All refund requests are subject to review and approval based on the applicable supplier policies and booking conditions.

BestTrip reserves the right to determine refund eligibility in accordance with the rules and conditions imposed by airlines, hotels, embassies, tour operators, and other service providers.

BestTrip
A Concern of Best Travels Ltd.

BestTrip – Travel Simply.